Financial literacy and the use of financial advice—a non-monotonic relationship

August 2019

Can financial advice serve as an effective substitute for financial literacy? It all depends on the investor.

Summary

Individuals have greater responsibility for personal financial matters today, even as financial markets and products have grown progressively more complex. In this paper, the authors provide theoretical and empirical analyses of the effects of financial literacy on investors’ use of financial advice. They describe how investors with various levels of financial literacy can best utilize financial advisors, while highlighting the importance of information for gauging the quality of advice.

Key Insights
Investors have three options regarding the use of financial advice: self-investing without any advice, consulting advisors to help with decision-making, and delegating decision-making to advisors.
For investors with low financial literacy, delegation is preferable to self-investment and consulting.
As financial literacy increases, consulting becomes preferable to delegation due to the increased capability for identifying financial advisor quality and decreased costs in implementing accepted advice.
At still higher levels of financial literacy, self-investing without a financial advisor becomes preferable as the least costly approach.
Methodology

The authors used for their analysis two datasets commissioned by the Financial Industry Regulatory Authority Investor Education Foundation: the National Financial Capability Study (NFCS) 2015 State-by-State Survey and the NFCS 2015 Investor Survey. The State-by-State survey assesses the financial capability of the U.S. adult population using a nationally representative sample of 27,564 Americans aged 18 or older. The Investor Survey provides additional insights from 2,000 State-by-State respondents who reported having investments outside of retirement accounts.

Investors with medium levels of financial literacy are the most likely to consult a financial advisor, and investors with the lowest levels are the most likely to delegate decision-making responsibility to an advisor.
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Authors

About TIAA Institute

The TIAA Institute helps advance the ways individuals and institutions plan for financial security and organizational effectiveness. The Institute conducts in depth research, provides access to a network of thought leaders, and enables those it serves to anticipate trends, plan future strategies and maximize opportunities for success.
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